Financial Hardship

For one reason or another, many Australians experience Financial Hardship at some point in their life. We are here for you to talk to us if you ever feel the need to reach out regarding your situation.

Many Australians experience Financial Hardship. It's okay if you do, we're here to help you.

What is Financial Hardship?

Financial Hardship is a change in your life that can make the cost of living very difficult. This can include:

loss of a job within a household
injury or illness
domestic violence
natural disasters
relationship breakdowns

If this occurs, it's a good idea to get in contact with us so we can help.

How can Unloan help with Financial Hardship?

We treat every situation individually. Depending on the circumstance, we may:

Reduce your repayments for a period of time
Pause your repayments for a month or two
Develop a unique plan for you to follow

Whatever we do, we want to ensure you get back to your normal repayments as soon as possible as interest may still grow on your loan.

How to get support

To help find the best solution possible, we may need you to provide the following for us to better understand your circumstances:

Income statements
Previous/ongoing expenses
Medical certificate
Employment separation certificate

If you find it difficult to talk about your Financial Hardship, you're welcome to have a representative such as a financial counsellor or family member speak to us.

You can contact us about Financial Hardship in any of the following ways:
Email - [email protected]
Call - 1800 979 645 between 8:30am to 5pm AEST, Mon - Fri

For other services to help assist you, please see our list of external support services.